Terms and Conditions
Please read these Terms and Conditions ("Terms") carefully before using the Mint Mobile Detail website, booking online, or receiving a detail from us (together, the "Service"). The Service is operated by Mint Mobile Detail LLC, a Georgia limited liability company, 2852 E College Ave, Decatur, GA 30030 ("Mint Mobile Detail", "us", "we" or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. They apply to all visitors, customers and others who use the Service. By using the Service, or by paying a deposit, you agree to be bound by these Terms. If you disagree with any part of them, please do not use the Service. Our Privacy Policy explains how we handle your information and forms part of these Terms.
Booking online
When you book online you choose a service, tell us about your vehicle, give us the address where we will work, and pick an arrival time. Our technicians arrive within two hours of the start time you pick. We check your chosen time against our schedule when you pick it and again when you pay; if it has filled in between, we will ask you to pick another.
Prices shown online are based on the vehicle and services you select. If your vehicle is larger, dirtier or in a different condition than described, the technician will explain any change in price before starting, and you may approve it or decline the extra work. The final price, including any changes you approve on site, is what we charge after the detail.
Deposits and payment
A 25% deposit, shown before you pay, reserves your appointment and goes to the technicians who hold the time for you. The deposit is not refundable. The balance is due when the work is done.
When you pay the deposit by card, our payment processor, Stripe, saves that card. After your detail we charge the balance to it: the final price, including any changes you approved on site, minus the deposit, plus any tip you choose to add. You may instead pay the balance by cash or check to your technician before they leave. A 3.5% card processing fee applies to card payments and is shown in your total before you pay. Sales tax, where it applies, is shown the same way. Tips are optional and go to your technician.
Cancellations and rescheduling
- Reschedule with at least 72 hours' notice and your deposit is applied to the new appointment.
- Cancel, or reschedule with less than 72 hours' notice, and the deposit is forfeited to the crew who held the time for you.
- If your vehicle is not available within 15 minutes of our arrival, for example because it is locked, inaccessible or not where you told us, a $50 late fee applies; if we cannot do the work at all, the appointment counts as a late cancellation.
- A $30 fee applies to appointments booked for the same day.
- If weather or another problem on our side means we must reschedule, we will contact you right away and book the next opening that works for you at no charge, with your deposit applied to the new date.
Any refund we choose to make is returned to the card you paid with and typically appears within five to ten business days.
Your responsibilities
On the day of your detail, please make sure the vehicle is where you told us, that we can get into it, and that your technician knows where the keys are. Remove valuables and personal items beforehand; we are not responsible for items left in the vehicle, and a fee may apply to remove them. Our vans carry their own water and power, but the vehicle must be parked somewhere we can legally and safely work.
Results and pre-existing conditions
We work carefully with professional products and methods, but detailing cannot undo every stain, odor, scratch or swirl, and some conditions only show once a vehicle is clean. We will point out pre-existing damage, wear and conditions we cannot correct, and we are not responsible for them. Mint Mobile Detail is fully insured.
Quotes
A quote we give from photos or a description is an estimate. It becomes a firm price only once a technician has seen the vehicle and you have approved the work.
Gift cards and promo codes
Gift cards are sold through our gift card shop and are subject to the terms shown there. A promo code applies to one booking, cannot be combined with other codes, and may be limited to particular services, vehicles or dates. Promo codes and gift cards have no cash value except where the law requires.
Communications
By booking, you agree that we may contact you by email, phone and text about your appointment and your booking: to confirm it, to remind you, to tell you we are on the way, to collect the balance, to ask how we did, and to reach you about weather or other changes. These are service messages and do not need a marketing opt-in.
Offers and news by email are sent only if you tick the box for them, and every email carries an unsubscribe link. Offers and news by text are sent only if you tick the box for them, and you can stop by replying STOP, as set out in the SMS Terms below. Agreeing to marketing messages is never a condition of booking or buying anything from us.
Intellectual property
The Service and its original content, features and functionality, including text, photos and the Mint Mobile Detail name and logo, are and will remain the exclusive property of Mint Mobile Detail LLC and its licensors. Photos you upload with a quote request remain yours; you give us permission to use them to prepare your quote.
Links to other websites
The Service may contain links to third-party websites or services that are not owned or controlled by Mint Mobile Detail, including our gift card shop, payment pages and review sites.
Mint Mobile Detail has no control over, and assumes no responsibility for, the content, privacy policies or practices of any third-party websites or services. You agree that Mint Mobile Detail is not responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of any such content, goods or services. We strongly advise you to read the terms and privacy policies of any third-party websites or services you visit.
Termination
We may terminate or suspend access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Disclaimer
Your use of the website and online booking is at your sole risk. They are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. This does not limit the care we owe you when detailing your vehicle.
Limitation of liability
To the fullest extent permitted by law, Mint Mobile Detail's total liability for any claim arising from the Service is limited to the amount you paid us for the detail in question. We are not liable for indirect, incidental or consequential damages, including loss of use of your vehicle.
Governing law
These Terms are governed by the laws of the State of Georgia and of the United States, without regard to conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision is held invalid or unenforceable by a court, the remaining provisions remain in effect. These Terms constitute the entire agreement between us regarding the Service and supersede any prior agreements.
Changes
We may modify or replace these Terms at any time. If a revision is material we will try to give at least 30 days' notice before the new terms take effect; what counts as material is up to us. By continuing to use the Service after revisions take effect, you agree to the revised Terms. If you do not agree, please stop using the Service.
SMS Terms
Program description. Mint Mobile Detail LLC sends text messages from our scheduling software, Urable, and from this website's text-messaging provider. Appointment texts, such as a booking confirmation, your arrival window, an on-the-way text or a weather reschedule, are sent to the mobile number you give us when you book. Marketing texts, such as offers and news, are sent only to people who ticked the box for them when booking.
Consent is not a condition of purchase. You can book and buy from us without agreeing to receive marketing texts.
Message frequency. Appointment texts are tied to your booking, usually a few per appointment. Marketing message frequency varies.
Message and data rates may apply. Standard message and data rates may be charged by your mobile carrier under your plan. We are not responsible for carrier fees.
To stop, reply STOP to any message and we will send one final text confirming that you have been unsubscribed. After that you will receive no further texts from that program. If you booked an appointment, you may still receive appointment texts about it unless you ask us to stop those too. To start again, reply START or tick the box on your next booking.
For help, reply HELP to any message, email support@getmintmobiledetail.com or call 404-500-7025.
Carriers are not liable for delayed or undelivered messages. Delivery is subject to the effective transmission of your mobile carrier.
Privacy. Your mobile number and text-message opt-in are never sold or shared with third parties or affiliates for their own marketing. See Text messaging and your mobile number in our Privacy Policy.
Contact us
Questions about these Terms can be sent to Mint Mobile Detail LLC, 2852 E College Ave, Decatur, GA 30030, by email at support@getmintmobiledetail.com or by phone at 404-500-7025.